Course Description

The Importance of Trust & How to Become a Trusted Advisor

Without trust you get silos, slowness and internal competition between people.

Content includes

  • Understanding the components of trust
  • Attributes of trusted advisors
  • What customers want in customer service
  • The seven laws of a trusted advisor
  • Smart Room. A game to encourage conversations with more connection, depth and meaning.

Why this is important

Everyone is an advisor to someone. Building trust and knowing how to advise is a critical skill for leadership.

Author of Cracking Great Leaders and the Program to support it.

Bruce Holland

Bruce Holland is the author of "Cracking Great Leaders - liberate human energy at work" and the Cracking Great Leaders Program designed so professional leadership developers and managers can release the untapped human energy within their organisations is trained in bean-counting, practicing artist, aims to be an old guru (already achieve the 'old' bit)!Bruce's purpose is to, "Liberate the human spirit at work." Everything he does is dedicated to achieving this aim. For you the result is more depth, meaning and connection:1. Become more strategic and focused. In most organisations strategy and creativity are separated by a wide gap; Bruce works to bridge this.2. Get people out of silos and working together. Silos are a major destroyer of value. Bruce's processes build trust, teamwork and cooperation throughout.3. Develop Cracking Great leaders. It's not about control and limiting; it's about liberating and expanding. It's about cracking off the 'mud' (fear, doubts and uncertainty) that most of us are covered with. He realises that this purpose is too big for any one organisation to achieve on its own and has packaged his 25 years of knowledge, skills and experience into his book and Program so others who feel the same can move more quickly and with less cost towards the same end.Bruce is also a business consultant specialising in: Organisational Strategy, Execution, Culture, Structure, Leadership Development and Mentoring.

Course curriculum

  • 1

    Workshop Reading

  • 2

    Workshop Process

    • Agenda of workshop

    • Norms of the workshop

    • Evaluation

  • 3

    Room set up

    • How to set up the room

  • 4

    Smart Room

    • SMART ROOM Instructions

    • Exciting, special experience

    • A defining moment in my life

    • The single worst moment

    • peak experiences was …

    • What are your most treasured memories?

    • The thing that’s boring me is …

    • Today I forgive myself for …

    • If I could choose again, I’d change

    • The behaviour I’d most like to change is …

    • The way I want to be remembered is …

    • The emotion I’d like to control better is …

    • The person (dead or alive) that I’d most like to meet is …

    • The messes I need to tidy up are …

    • If I knew I could not fail the thing I’d do is …

    • Who loves me?

    • Living in the now

    • The thing I’d like the group’s help in is ...

    • My hopes and dreams include ...

    • If I was to write a recipe for success the ingredients would include ...

    • In 10 years time work will be ...