Course Description

Customer Service Tools

These tools create a continuous customer chain throughout the organisation so everyone is clear about how their contribution adds to the value that the external customer receives.

Content includes

  • Three immutable laws of customer service
  • Improving Moments of Truth
  • Creating Raving Fans
  • Stop selling, start serving.

Why this is important

Provides all the basic tools to allow your people to rethink the service they provide.

Author of Cracking Great Leaders and the Program to support it.

Bruce Holland

Bruce Holland is the author of "Cracking Great Leaders - liberate human energy at work" and the Cracking Great Leaders Program designed so professional leadership developers and managers can release the untapped human energy within their organisations is trained in bean-counting, practicing artist, aims to be an old guru (already achieve the 'old' bit)!Bruce's purpose is to, "Liberate the human spirit at work." Everything he does is dedicated to achieving this aim. For you the result is more depth, meaning and connection:1. Become more strategic and focused. In most organisations strategy and creativity are separated by a wide gap; Bruce works to bridge this.2. Get people out of silos and working together. Silos are a major destroyer of value. Bruce's processes build trust, teamwork and cooperation throughout.3. Develop Cracking Great leaders. It's not about control and limiting; it's about liberating and expanding. It's about cracking off the 'mud' (fear, doubts and uncertainty) that most of us are covered with. He realises that this purpose is too big for any one organisation to achieve on its own and has packaged his 25 years of knowledge, skills and experience into his book and Program so others who feel the same can move more quickly and with less cost towards the same end.Bruce is also a business consultant specialising in: Organisational Strategy, Execution, Culture, Structure, Leadership Development and Mentoring.

Course curriculum

  • $199.00

    $199.00Understanding Ourselves and Others Thinking Preferences

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  • $199.00

    $199.00Colour Your Customers and Staff

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