Customer Service Tools
Deliver great customer service in the hands of ordinary people.
Customer Service Tools
These tools create a continuous customer chain throughout the organisation so everyone is clear about how their contribution adds to the value that the external customer receives.
Content includes
Why this is important
Provides all the basic tools to allow your people to rethink the service they provide.
Bruce Holland
Agenda of workshop
Norms of the workshop
Evaluation
How to setup the room