Customer Service Tools
These tools create a continuous customer chain throughout the organisation so everyone is clear about how their contribution adds to the value that the external customer receives.
- Three immutable laws of customer service
- Improving Moments of Truth
- Creating Raving Fans
- Stop selling, start serving.
Why this is important
Provides all the basic tools to allow your people to rethink the service they provide.
Bruce is also a business consultant specialising in: Organisational Strategy, Execution, Culture, Structure, Leadership Development and Mentoring.
Virtual Group Business Consultants
16 Kauri St, Woburn, Lower Hutt, Wellington, New Zealand
Bruce.Holland@virtual.co.nz, virtual.co.nz, Phone +644 5700 727, +6421 620 456, Skype Bruce.Holland.
Bruce helps large mature organisations be more focused, fast and flexible.
Places where people have more depth, connection and meaning.
Liberating the Human Spirit at Work