Colour Your Customers and Staff
Cracking Great Leaders know how to meet everyone's different needs
Colour Your Customers & Staff
Herrmann shows that customers and staff on this planet come in four colours. 25% of people are in each colour. Each colour needs to be handled in a totally different way.
Content includes
How to achieve magic by matching the colour of your approach to the colour of your customers and staff.
Why this is important
Leaders know that people are different from each other. If you treat everyone the same you will satisfy about a quarter of them and turnoff three-quarters.
You will be more influential
Your sales will increase significantly
Less misunderstanding and miscommunication
Better relationships with customers and colleagues.
Bruce Holland
Agenda for workshop
Norms of the workshop
Herrmann estimate
Answers to questions
Evaluation
How to setup the room